Three channels, one team

Caesarspin Casino contact and support

Our team answers live chat, e-mail and phone around the clock, so a Canadian player can reach a person at any hour.

Contact support now 18+ only. Licensed by iGaming Ontario. Play responsibly.

Paid out today across all players

590,722 C$

3,965 Players at the tables right now

Issued under licence number 13983544 by the Alcohol and Gaming Commission of Ontario through iGaming Ontario — one of the most rigorous regulatory frameworks in Canada.

The average withdrawal clears in 20 minutes, with C$182M paid to players every month and a single-withdrawal ceiling of C$81,000.

Every session and transaction is protected by 256-bit SSL encryption, independently verified by SIQ and eCOGRA with disputes handled through GLI.

Caesarspin Casino channels

Which channel answers fastest?

This block shows which of the three routes matches your question and how fast each one replies.

Fastest route to a person

When the wheel spins wrong or a bonus will not load, open live chat: a person replies in about three minutes, at any hour of the day or night.

Open chat

Put your question in writing

For statements, documents or anything you want in writing, write to [email protected]: replies arrive in about four hours, so send the details in one go.

Write to us

Talk first, explain later

Call +1 416 646 3396 (ET) when the matter is urgent and you would rather talk it through; a person picks up in about two minutes, every day of the week.

Call us

Caesarspin Casino in Canada

Caesarspin Casino support for Canadian players

Read this when you want to know which number, time zone and regulator apply to a Canadian player.

Reach us

Phone+1 416 646 3396

Time zoneET

LanguagesEnglish, French

E-mail[email protected]

Regulator

SupervisorAGCO / iGaming Ontario, 13983544

Help

Gambling helpResponsible Gambling Council, ConnexOntario, Problem Gambling Institute of Ontario

A record in writing

When support has answered and you still disagree

By the time a reply lands and still misses the point, this is the order to follow.

Clean record for support

Contact support with the facts of the case before anything else, because complaints are read here first. Keep the exchange in one thread so nothing gets lost.

Get your case number

Ask for a reference number before the conversation ends. With that number in hand, the team can pull up the details and give you a written reply.

Who reviews this next?

Should that written reply leave the matter open, ask for it to go to a senior handler at Caesarspin Casino. Say plainly which outcome you expect.

Caesarspin Casino hands it to AGCO

Once internal options are exhausted, the Alcohol and Gaming Commission of Ontario and iGaming Ontario receive complaints about Ontario-licensed play, and their findings stand.

Land in the right inbox

Department e-mail addresses

This block removes the worry that a message sent to the wrong desk will sit unread for days.

Account

General support[email protected]

Document checks[email protected]

Payments

Deposits and cash-outs[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partners[email protected]

Operator details

Reading the small print of a casino name

After this table you will know the company, its registration and who polices it.

The company

Legal nameCaesarspin Casino Inc.

Company number902043463 (Canada)

AddressQueen Street, Montreal

The license

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

License number13983544

Written contact

Support e-mail[email protected]

Caesarspin Casino response times

Check how long each route takes

When the question cannot wait, this is where you learn which route moves fastest.

Live chat

Chat hoursAvailable around the clock

Chat first replyThree minutes typical

Page time zoneET

E-mail

E-mail address[email protected]

E-mail replyFour hours typical

Phone

Phone number+1 416 646 3396

Phone waitTwo minutes typical

When play stops being a game

By the time a session stops feeling like entertainment, the useful conversation is often with someone outside the casino. Three independent organisations in Ontario exist for exactly that: the Responsible Gambling Council, ConnexOntario and the Problem Gambling Institute of Ontario. None of them sells anything, and all three talk to you free.

Responsible Gambling Council. Runs prevention programmes and public information on safer play, and publishes plain guidance for players and families.

ConnexOntario. Staffs a helpline and chat service for anyone worried about their own gambling or someone else's.

Problem Gambling Institute of Ontario. Trains counsellors and conducts treatment research, so clinical help exists across the province.

Full Story

Caesarspin Casino asks for the same five details

Agents on chat, e-mail and phone all start from the same five details.

Account e-mail address used to sign in
Reference number from the earlier message
Payment method and amount in Canadian dollars
Screenshot of the screen or error
Photo ID, address proof and card image for checks

Answers before you ask

From stuck to sorted in one message

Seven answers that settle languages, timing, account closure and data requests for Canadian players.

trustCan I get help in French as well as English?+

Support answers in English and French, and every hour there is someone on the line. Players in Canada can write or call in either language and get the same response times, because the team runs around the clock rather than in shifts.

trustWhat if my problem lands on a Sunday night?+

Desks stay open around the clock, so nights, weekends and holidays are covered the same as a Tuesday afternoon. Questions arriving at three in the morning get the same typical replies: two minutes on the phone, three minutes in live chat, four hours by e-mail.

trustWhen does a closed account actually stop working?+

Closure is permanent and takes effect once support confirms it in writing. Message the team from your registered e-mail address, expect confirmation within four hours, and remember that any bonus balance is forfeited when the account shuts.

trustCan support find my account without my password?+

Three details are enough: the e-mail address on your account, your full name as registered, and one recent transaction figure in Canadian dollars. Support never asks for your password, and anyone requesting it is not from Caesarspin Casino.

trustCan I escalate a complaint above the support desk?+

Ask for a supervisor review, then put the same facts in writing to [email protected] so a record exists. If the reply still leaves you unsatisfied, you can take the case to the Alcohol and Gaming Commission of Ontario, the regulator that licenses this site.

trustWhat if my documents were uploaded but nothing moved?+

Identity checks typically finish inside 28 hours once all three documents are uploaded: government-issued photo ID, proof of address and a payment card image. Slower only when a scan is blurred, so send clear pictures and the check closes on the first pass.

trustDo I need a reason to ask for my data?+

Write to [email protected] and the team will send a copy of everything held about you, or delete what the licence allows to be removed. Requests are handled under Canadian privacy law, and records tied to gambling transactions may be kept.